Syllabus for AVT-306



This course examines and develops the cognitive, organizational, management, and interpersonal skills that are necessary to lead a crew and manage a flight within a complex, organized aviation environment.


Crew Resource Management (CRM) will examine the following major topics:



After completing this course, you should be able to:

CO1            Explain and identify the rationale and necessity for crew resource management training.

CO2            Analyze the elements of effective crew resource management including the evaluation and use of all available resources.

CO3            Critically examine and critique case studies involving CRM actions and make recommendations for operational improvements.

CO4            Apply the elements of CRM to solve scenario-based problems using cognitive, interpersonal, organizational, and error management skills.


Except for information you will research for your final paper, all the material you will need to do the work of the course is provided in the individual modules where you will find links to assigned videos and instructions for completing all assignments.


Crew Resource Management is a three-credit, online course consisting of six modules, a final project in the form of a paper, and a final exam. Modules include an overview, topics, learning objectives, study materials, and activities. Module titles are listed below.


For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take modular quizzes, take a proctored final examination, and complete a final project. See below for details.

Consult the Course Calendar for due dates.

Discussion Forums

In addition to an ungraded Introductions Forum, you are required to participate in six graded online class discussions—one in each module.


Communication with your mentor and among fellow students is a critical component of online learning. Participation in online class discussions involves two distinct activities: an initial response to a discussion question and at least two subsequent comments on classmates' responses.


All of these responses must be substantial. Meaningful participation is relevant to the content, adds value, and advances the discussion. Comments such as "I agree" and "ditto" are not considered value-adding participation. Therefore, when you agree or disagree with a classmate or your mentor, state and support your position.


You will be evaluated on the quality and quantity of your participation, including your use of relevant course information to support your point of view and your awareness of and responses to the postings of your classmates. Remember, these are discussions: responses and comments should be properly proofread and edited, mature, and respectful.

Written Assignments

You are required to complete four written assignments. The written assignments are on a variety of topics associated with the course modules.


You are required to take six quizzes. The module quizzes are open book and consist of multiple-choice questions. You may take a quiz as often as you want; just be aware that the grade of your most recent attempt for that particular quiz will appear in the gradebook. The launch links for the quizzes are available within Modules 1 through 6.


Note: You may see some new questions each time you attempt the quiz, so multiple attempts should serve as a useful review method.

Final Examination

You are required to take a proctored, online final examination. The examination requires that you use the University's Online Proctor Service (OPS). Please refer to the Examinations and Proctors section of the Online Student Handbook (see General Information area of the course website) for further information about scheduling and taking online exams and for all exam policies and procedures. You are strongly advised to schedule your exam within the first week of the semester.


Online exams are administered through the course website. Consult the Course Calendar for the official dates of exam weeks.


The final examination is closed-book, proctored, and covers concepts from all six modules. The exam, which is 2 hours long, consists of multiple-choice questions and essay questions.



To be able to answer the essay questions on the final examination, you must first watch a video called Mayday Air Crash Investigation: S15E01—Fatal Focus. You must watch this video before you take your exam; you will not have access to the video during the exam. The video can be accessed using the link above.  Run time is 43:55.


While watching the video, you should focus on the following:


Statement about Cheating

You are on your honor not to cheat during the exam. Cheating means:

If there is evidence that you have cheated or plagiarized in your exam, the exam will be declared invalid, and you will fail the course.

Final Project: Research Paper

You are required at the end of the semester to submit a final project in the form of a research paper that will demonstrate understanding of the various administrative aspects of airline management. You will research an airline of your choice and discuss at minimum the following:

The main body of the paper should be 8 to 10 pages long.


Your final project will be completed in four steps as part of your work for Modules 1, 2, 4, and 6.

The final project is worth 20 percent of your grade. Your work will be assessed according to the criteria outlined in the Final Project Rubric.


For further details see Modules 1, 2, 4, and 6 and the Final Project area of the course.


Consult the Course Calendar for due dates.


Your grade in the course will be determined as follows:

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:






























Below 60

To receive credit for the course, you must earn a letter grade of C or better (for an area of study course) or D or better (for a course not in your area of study), based on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings).


First Steps to Success

To succeed in this course, take the following first steps:

Study Tips

Consider the following study tips for success:


Students at Thomas Edison State University are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.


Academic Dishonesty

Thomas Edison State University expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the University insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty can take the following forms:

Please refer to the Academic Code of Conduct Policy in the University Catalog and online at




Using someone else’s work as your own is plagiarism. Thomas Edison State University takes a strong stance against plagiarism, and students found to be plagiarizing will be severely penalized. If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, or without identifying it as a direct quote, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > Citing Sources.)

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else’s. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

For examples of unintentional plagiarism, advice on when to quote and when to paraphrase, and information about writing assistance and originality report checking, click the links provided below.

Examples of Unintentional Plagiarism 

When to Quote and When to Paraphrase

Writing Assistance at Smarthinking

Originality Report Checking at Turnitin


Disciplinary Process

First-time incidents of academic dishonesty concerning plagiarism may reflect ignorance of appropriate citation requirements. Mentors will make a good faith effort to address all first-time offenses that occur in courses. In these cases, the mentor may impose sanctions that serve as a learning exercise for the offender. These may include the completion of tutorials, assignment rewrites, or any other reasonable learning tool including a lower grade when appropriate. The mentor will notify the student by e-mail. Decisions about the sanctions applied for subsequent plagiarism offenses or other violations will be made by the appropriate dean’s office, with the advice of the mentor or staff person who reported the violation. The student will be notified via certified mail of the decision. Options for sanctions include:

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