Syllabus for MSP-640



Operations management is the design and management of the processes that transform inputs into finished goods or services. This course presents an analysis of the operations within health service organizations like hospitals and other health care institutions and provides management tools and principles that are used to plan, organize, staff, and control the essential processes and systems of those health care organizations. The course also presents advanced techniques that can be used to manage and improve health care services to the benefit of both an organization and its patients. The primary areas of operations management that  will be discussed include operations planning, financial management, supply and inventory management, technology management, and process and quality improvement activities. This course is focused on the technological aspects of operations, leaving human behavioral studies to other management or leadership courses.



After completing this course, you should be able to:

  1. List and explain the key roles and responsibilities of operations management and how they fit within the overall framework of the health care organization (CO1)
  2. Explain and demonstrate the ability to analyze the different types of financial information required to manage an efficient health organization. (CO2)
  3. Improve a healthcare business process using the tools and techniques from this course. (CO3)
  4. Analyze a business process to identify bottlenecks as candidates for improvement. (CO4)
  5. Use project management techniques to plan, coordinate, and manage an improvement project. (CO5)
  6. Use ROI and payback tools to compare and prioritize improvement projects or technology deployment from a list of candidate projects. (CO6)
  7. Explain the three key flows of supply chain management—information, goods, money. (CO7)
  8. Define materials management and identify key responsibilities and principles. (CO8)
  9. Explain the roles and responsibilities of hospital resource management organizations and systems. (CO9)
  10. Explain the principle of collaboration in resource management and explain its importance and use in planning, forecasting, and replenishment. (CO10)
  11. Demonstrate your knowledge of the roles and responsibilities of the pharmacy in the clinical and operations management functions of a hospital. (CO11)
  12. Analyze and compare opportunities, challenges, and trends in health care operations management.  (CO12)
  13. Plan and initiate the necessary steps in the successful application of operations management principles and practices. (CO13)


You will need the following textbook to do the work of the course. The required textbook is available from the University’s textbook supplier, MBS Direct.

ISBN: 978-0763750510


Health Care Operations and Systems is a three-credit online course, consisting of six modules. Modules include an overview, topics, learning objectives, study materials, and activities. Module titles are listed below.


For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, and complete a final project. See below for details.

Consult the Course Calendar for due dates.

Discussion Forums

In addition to an ungraded Introductions Forum in Module 1, Health Care Operations and Systems requires you to participate in eleven graded discussion forums (two in Modules 1–5, one in Module 6).

Communication and collaboration among fellow students and with the mentor is a critical component of online learning. Participation in online discussions involves two distinct activities: an initial response to a posted question (discussion thread) and subsequent comments on classmates' responses.

You will be evaluated both on the quality of your responses (i.e., your understanding of readings, concepts, and practices as demonstrated by well-articulated, critical thinking) and quantity of your participation (i.e., the number of times you participate meaningfully in the assigned forums). Responses and comments should be properly proofread and edited, professional, and respectful.

Meaningful participation in online discussions is relevant to the content, adds value, and advances the discussion. Comments such as "I agree" and "ditto" are not considered value-adding participation. Therefore, when you agree or disagree with a classmate, the reading, or your mentor, state and support your agreement or disagreement.

Online Discussion Grading Rubric

Written Assignments

You are required to complete five written assignments. The written assignments are on a variety of topics associated with the course modules.

Written Assignment Rubric

Final Project: Process Improvement

You are required to prepare a Final Project and submit it at the end of the semester. Your Final Project will be in the form of an analytical report recommending a process improvement within a HealthCare Organization. You will produce your Final Project in three stages as part of your assignments for Modules 1, 4, and 6.

For specific details regarding what you are required to do go the the Final Project: Process Improvement area of the course.


Your grade in the course will be determined as follows:

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:


















Below 73

To receive credit for the course, you must earn a letter grade of C or higher on the weighted average of all assigned course work (e.g., assignments, discussion postings, projects, etc.). Graduate students must maintain a B average overall to remain in good academic standing.


First Steps to Success

To succeed in this course, take the following first steps:

Study Tips

Consider the following study tips for success:


Thomas Edison State University is committed to maintaining academic quality, excellence, and honesty. The University expects all members of its community to share the commitment to academic integrity, an essential component of a quality academic experience.

Students at Thomas Edison State University are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.

All members of the University community are responsible for reviewing the Academic Code of Conduct Policy in the University Catalog and online at

Academic Dishonesty

Thomas Edison State University expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the University insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty can take the following forms:


Thomas Edison State University is committed to helping students understand the seriousness of plagiarism, which is defined as using the work and ideas of others without proper citation. The University takes a strong stance against plagiarism, and students found to be plagiarizing are subject to discipline under the academic code of conduct policy.

If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, or without identifying it as a direct quote, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > “Citing Sources.”)

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else’s. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

For examples of unintentional plagiarism, advice on when to quote and when to paraphrase, and information about writing assistance and originality report checking, click the links provided below.

Examples of Unintentional Plagiarism

When to Quote and When to Paraphrase

Writing Assistance at Smarthinking

Originality Report Checking at Turnitin

Disciplinary Process for Plagiarism

Acts of both intentional and unintentional plagiarism violate the Academic Code of Conduct.

If an incident of plagiarism is an isolated minor oversight or an obvious result of ignorance of proper citation requirements, the mentor may handle the matter as a learning exercise. Appropriate consequences may include the completion of tutorials, assignment rewrites, or any other reasonable learning tool in addition to a lower grade for the assignment or course. The mentor will notify the student and appropriate dean of the consequence by e-mail.

If the plagiarism appears intentional and/or is more than an isolated incident, the mentor will refer the matter to the appropriate dean, who will gather information about the violation(s) from the mentor and student, as necessary. The dean will review the matter and notify the student in writing of the specifics of the charge and the sanction to be imposed.

Possible sanctions include:

Copyright © 2016 by Thomas Edison State University. All rights reserved.