Thomas Edison State University | Prior Learning Assessment Course Description
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PLA Portfolio Assessment Course Subjects

Speaking

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Courses 1-10 of 12 matches.
Business Italian II   (ITA-323)   3 credits  
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Course Description
Continued study of the vocabulary, protocol and styles of correspondence, and documents common to the Italian-speaking business world.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Additional vocabulary in the Italian-speaking business world;
  • Additional protocol and styles of correspondence in the Italian-speaking business world;
  • Continued knowledge of one aspect of the Italian-speaking business world (a particular industry, discipline, etc.).

 
Spanish American Cultural History I   (SPA-251)   3 credits  
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Course Description
Survey of the development of the politics, culture, economics, and literary and artistic trends of Spanish-speaking nations of the western hemisphere.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Identify pre-Columbian social, political and cultural history of in the Spanish-speaking regions of Latin America: Mexico, the Caribbean, Central America, the Andean Region and the southern cone
  • Identify post-Columbian social, political and cultural history of in the Spanish-speaking regions of Latin America: Mexico, the Caribbean, Central America, the Andean Region and the southern cone
  • Explore the ideas and contributions of selected authors focusing on comparisons and contrasts of the different civilizations of Spanish speaking countries in Latin America.

 
Public Speaking   (COM-209)   3 credits  
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Course Description
Public Speaking introduces the essential techniques and concepts of public speaking with an emphasis on how to structure, research and build a speech. You will have the opportunity to refine your skills as a speaker by producing two speeches that you must record and submit for critiquing. Among the skills you will practice are: topic selection, speech organization, selection of supporting material, and delivery techniques.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain and demonstrate how Public Speaking differs from written communication
  • Select relevant topics of interest to yourselves and your audience
  • Plan and organize a thoughtful speech
  • Select appropriate supporting material to strengthen your speech
  • Create a meaningful thesis that is supported throughout the speech
  • Design introductions, conclusions and transitions and employ them in a speech
  • Use organizational speech patterns effectively
  • Employ effective delivery techniques to speak effectively
  • Use delivery techniques to overcome nervousness
  • Demonstrate the effective use of non-verbal communication
  • Employ persuasive speaking techniques effectively
  • Build an argument and advocate for it clearly and effectively
  • Employ effective language in your speech
  • Demonstrate the effective use of visuals
  • Build interesting content into your speeches.

Available by DSST exam. 
Customer Service Communication   (BUS-231)   3 credits  
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Course Description
Through this course, students develop an understanding of principles and practices in effective customer service management communication. The course addresses the skills necessary for building and maintaining positive relationships with internal and external customers, and the role the customer service team plays in developing, evaluating, and improving customer service systems. The focus is on writing, speaking, information literacy, and non-verbal communication in business settings. Discussion includes customer service policy formation, customer service in organizational/institutional planning, marketing, and profitability. Students analyze complex customer service issues and problems and make logical and sensitive written and oral presentations to simulate the various scenarios.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain the concept of customer service and discuss the difference between internal and external customers
  • Discuss the importance of effective written and oral communication in customer service
  • Analyze common barriers to effective customer service
  • Describe ways in which customer service communication impacts results (planning, sales, marketing, profitability, customer satisfaction, and relationship building)
  • Discuss the importance of motivation and leadership in customer service
  • Explain the role of changing technologies, including Web-based customer service, and compare and contrast ways of servicing customers using traditional and technological methods
  • Discuss the initial and on-going training and evaluation of your performance as a customer service representative
  • Articulate how your department or team measures the effectiveness of your work
  • Analyze methods for coping with challenging customers (aggressive, non-native speakers, etc.)
  • Explain the role of the Customer Service team in the formulation of policies
  • Explain the rewards of providing excellent customer service
  • Provide a YouTube video of you participating in a simulated customer service conversation using key elements of effective speech delivery--speak clearly; avoid space fillers, speak slowly, use vocal variety, etc. In the presentation, provide information about a policy, a product, or a procedure, and respond to customer concerns and questions

 
Presentational Speaking   (COM-290)   3 credits  
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Course Description
Preparation and delivery of oral presentations for business and professions. Emphasis on persuasion, evidence, organized sequences and uses of multimedia side.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Select a relevant topic of interest to your audience.
  • Identify sources of research: Internet, Library, Interviews.
  • Determine the components of the speech, including appropriate visuals, handouts, demonstrations.
  • Use PowerPoint effectively.
  • Write and deliver the speech.
  • Anticipate and handle questions during and after the presentation.
  • Provide a YouTube video of a presentation using key elements of effective speech delivery--speak loudly and clearly; avoid space fillers, maintain eye contact, use hand gestures effectively, speak slowly, use vocal variety, etc..
  • Rehearse for presentations.
  • Measure the effectiveness of your presentation.
  • Cope with the potential and pitfalls of using technology.

 
Introduction to Child Development and Early Childhood Curriculum   (CDS-251)   3 credits  
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Course Description
An examination of contemporary curriculum practices that facilitate learning in all areas: affective, psychomotor and cognitive. Emphasis on the teacher as reflective practitioner who employs culturally responsive teaching strategies and demonstrates sensitivity to special needs learners.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Discuss how knowledge of child development theory informs principles of learning and guides "best practice" in curriculum planning.
  • Explain the role of the learning environment in regard to planning developmentally appropriate curriculum.
  • Discuss how curriculum and teaching strategies are differentiated for a diverse learner population (ELL and Special Education).
  • Describe the process of how children "emerge" into literacy in areas of speaking, listening, and writing.
  • Determine the process of assessment in reference to children's knowledge, skills, and abilities.
  • Summarize how the content areas (language, creative arts, math, ad science) enhance and support a child's cognitive growth and development.

 
Fundamentals of Speech I   (COM-108)   3 credits  
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Course Description
The student will be able to demonstrate knowledge of the foundations of human communication, the self and communication, the listening process, verbal and nonverbal messages, interpersonal communication, group dynamics, and public speaking.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Define three communication models describing the corresponding elements or components of the communication process and illustrate each through a schematic.
  • Discuss at least five principles or axioms of interpersonal communication and provide supporting examples.
  • Discuss the role of the self and perception in human communication and illustrate your discussion with two or more examples.
  • Illustrate an understanding of the stages of listening with at least four scenarios.
  • Illustrate comprehension of at least four functions of verbal messages and four functions of nonverbal messages through examples of each.
  • Compare and contrast four positive and negative characteristics of small groups.
  • Create three patterns of organization for an informative speech using proper outline formatting for three speeches.
  • Critique the use of three appeals in a published persuasive speech indicating the degree to which each is successful.

 
Advanced Public Speaking   (COM-309)   3 credits  
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Course Description
Advanced principles of public speaking and their practical implementation for effective communication

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Recognize and discuss the role of visual aids and their use and misuse
  • Identify characteristics of the complementary elements of content and delivery/preparation and presentation of a speech
  • Identify the basic elements of a successful speech, along with effective ways to open/close a speech
  • Recognize and discuss PowerPoint Do's and Don'ts
  • Demonstrate examples of effective public speeches (with video presentations of students' own speeches and/or critique of live public speeches)

 
Argumentation and Debate   (COM-380)   3 credits  
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Course Description
The principles of argumentation and the rules of debate. Practice debates on a national topic will provide experience in critical thinking, rapid organization of thoughts, employment of research, and writing and speaking in a logical, persuasive manner.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Recognize the reasons and rationale for debate and argumentation
  • Identify and evaluate logical arguments and logical fallacies
  • Develop a strategy for evaluating evidence and valid reasoning and argumentation
  • Demonstrate persuasive argument
  • Develop skills to support or refute an argument
  • Identify the role of nonverbal communication in argumentation and debate

 
History of the English Language I   (ENG-401)   3 credits  
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Course Description
Explores the origins, evolution and expansion of the English language while focusing on the specific structure of the language and on the concept that language is a reflection of society.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Demonstrate understanding of Old, Middle, Modern and American English
  • Demonstrate understanding of differences between English speech and writing in various English-speaking countries
  • Demonstrate understanding of the etymological basis of the English language
  • Demonstrate proficiency in mechanisms of language-changes over time and the historical, social, and political conditions related to these changes
  • Demonstrate understanding of phonology, morphology, syntax, lexicon, and semantics of the various historical periods of the English language
  • Demonstrate understanding of principles of etymological and semantic change
  • Demonstrate ability to use a historical dictionary
  • Demonstrate general linguistic features of Old and Middle English
  • Demonstrate understanding of the social contexts and mechanisms of language change
  • Ability to demonstrate awareness of several problems in the origin and nature of the English language
  • Demonstrate ability to transcribe modern English speech phonetically
  • Use an example of Old, Middle and Renaissance literature in England to identify and analyze these periods of the changes and development of the English Language

 
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