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APS-302 Customer Service: A Practical Approach

Customer Service: A Practical Approach presents the principal concepts and current trends in the customer service industry. Particular areas of concentration involve defining customer service and identifying its challenges, employing the problem-solving process, formulating a customer service strategy, coping with challenging customers, retaining customers, and measuring performance. Students will analyze the significant elements of customer service and apply effective customer service principles.

Study Methods:

Online Courses (APS-302-OL):
Aug 2021,  Nov 2021,  Feb 2022,  Jun 2022

Credits: 3

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(Please visit the University bookstore to view the correct materials for each course by semester as the contents of the actual online syllabus may differ from the preview due to updates or revisions)