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APS-302 Customer Service: A Practical Approach

Customer Service: A Practical Approach presents the principal concepts and current trends in the customer service industry. Particular areas of concentration involve defining customer service and identifying its challenges, employing the problem-solving process, formulating a customer service strategy, coping with challenging customers, retaining customers, and measuring performance. Students will analyze the significant elements of customer service and apply effective customer service principles.

Study Methods:

Online Courses (APS-302-OL):
Jul 2020,  Oct 2020,  Jan 2021

Credits: 3

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