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OPM-411 Total Quality Management

This course explores the theories, concepts, and techniques of total quality management (TQM). The course examines the origins of TQM and how its techniques and tools can be properly integrated into both for-profit and not-for-profit organizations. Specific topics discussed in the course are the impact of quality on profitability, Lean operations, Six Sigma, global effectiveness, quality culture, and employee empowerment.

Advisory: It is advisable to have knowledge in a course equivalent to OPM-301: Operations Management with a grade of C or better to succeed in this course. Students are responsible for ensuring they have the required knowledge.

Study Methods:

Online Courses (OPM-411-OL):
Oct 2021,  Dec 2021,  Feb 2022,  Apr 2022,  Jun 2022

Credits: 3

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(Please visit the University bookstore to view the correct materials for each course by semester as the contents of the actual online syllabus may differ from the preview due to updates or revisions)