This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.

OPM-411 Total Quality Management

This course explores the theories, concepts, and techniques of total quality management (TQM). The course examines the origins of TQM and how its techniques and tools can be properly integrated into both for-profit and not-for-profit organizations. Specific topics discussed in the course are the impact of quality on profitability, Lean operations, Six Sigma, global effectiveness, quality culture, and employee empowerment.

Advisory: It is advisable to have knowledge in a course equivalent to OPM-301: Operations Management with a grade of C or better to succeed in this course. Students are responsible for ensuring they have the required knowledge.

Study Methods:

Online Courses (OPM-411-OL):
Jul 2020,  Aug 2020,  Sep 2020,  Oct 2020,  Jan 2021,  Apr 2021

Credits: 3

Preview the Online Syllabus new window
(Please visit the University bookstore to view the correct materials for each course by semester as the contents of the actual online syllabus may differ from the preview due to updates or revisions)